Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us, request an estimate, schedule a consultation, or submit a website form, we may collect:

• Your full name
• Email address
• Phone number
• Property or service address
• Project details and service requirements
• Preferred appointment or contact time
• Photos or files you voluntarily submit
• Any other information included in your message

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and time spent on the website
• Referring website or search engine
• General geographic location
• Website interaction and performance data

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Prepare and provide written estimates
• Schedule consultations, inspections, and projects
• Communicate about flooring or painting services
• Provide customer support
• Manage ongoing customer relationships
• Improve our website, services, and customer experience
• Measure website traffic and marketing performance
• Prevent fraud, abuse, and security threats
• Comply with applicable legal and regulatory obligations

3. Calls, Text Messages, and Email Communications

If you provide your phone number or email address, you authorize us to contact you regarding your inquiry, estimate, appointment, or project. Communications may include phone calls, emails, and text messages.

Message and data rates may apply to text messages. You may request that we stop sending non-essential communications at any time. Transactional or service-related messages may still be sent when necessary to manage an active inquiry or project.

We do not sell your phone number, email address, or consent to receive communications to third parties for their independent marketing purposes.

4. Cookies and Analytics Technologies

Our website may use cookies and similar tracking technologies to support essential website functionality, remember preferences, understand visitor behavior, and improve website performance.

We may use third-party analytics and advertising services, including services provided by companies such as Google or Meta. These providers may collect information about your browser, device, website activity, and interactions with advertisements.

You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

5. How We Share Information

We do not sell or rent your personal information. We may share information only when reasonably necessary with:

• Website hosting, maintenance, analytics, and security providers
• Customer relationship management and communication service providers
• Payment, accounting, or administrative service providers
• Subcontractors or project partners involved in providing requested services
• Government agencies, regulators, courts, or law enforcement when legally required
• Professional advisors such as attorneys, insurers, and accountants

Service providers are permitted to use information only as necessary to perform services on our behalf or as otherwise allowed by law.

6. Third-Party Links and Services

Our website may include links to third-party websites, social media platforms, review services, maps, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or data storage system is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and project records, resolve disputes, enforce agreements, and comply with legal, tax, insurance, and accounting requirements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate or incomplete information
• Deletion of certain personal information
• Information about how your data has been used or disclosed
• Withdrawal of consent for certain communications

Some requests may be limited by legal, contractual, security, insurance, or record-keeping obligations. We may need to verify your identity before processing a privacy request.

10. Children’s Privacy

Our website and services are intended for property owners, tenants, business representatives, and other adults seeking flooring or painting services. We do not knowingly collect personal information from children under the age of 13.

If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted indicates your acknowledgment of the updated Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the information below.